Privacy Policy
This web site¹s (³Web Site²) Provider (meaning Cleva North America and its
parents, subsidiaries and affiliates) takes its customers¹ and web site
users¹ (³User²) on-line security and privacy seriously, so the Provider will
make reasonable efforts as described below to ensure its Users¹ confidence
and protect their on-line security and privacy. This Privacy Policy covers
some of the information that the Provider may choose to collect from its
Users when they visit the Web Site or receive and respond to the Provider¹s
communications, how the Provider uses such information, and under what
circumstances the Provider will disclose it. By using the Web Site or
responding to the Provider¹s communications, the User agrees to the terms
and conditions of this Privacy Policy.
1. Types of Information Collected.
a. Traffic Data Collected. The Provider automatically tracks and collects
the certain information when the User visits the Provider¹s Web Site,
including the User¹s: (i) IP address; (ii) domain server; (iii) type of
computer; and (iv) type of web browser (collectively ³Traffic Data²).
Traffic Data is anonymous information that does not personally identify the
User but is helpful in the Provider¹s efforts to improve the User¹s
experience on the Web Site. The Provider also uses ³cookies,² which are
small data files that may be stored on the User¹s computer by the Web Site
(and may use other automated information gathering devices).
b. Personal Information Collected. In order for the User to access
certain services and to purchase products that the Provider may offer via
the Web Site, the Provider requires the User to provide information that
personally identifies the User (³Personal Information²). Personal
Information may include: (i) ³Contact Data² (such as name, mailing and
e-mail addresses); and (ii) ³Financial Data² (such as account or credit card
number). If the User communicates with the Provider by e-mail or completes
online registration forms, surveys or other forms, any information provided
in such communication may be collected as Personal Information.
2. Uses of Personal Information Collected. The Provider will use Contact
Data to respond to the User¹s requests and inquiries. The Provider uses the
User¹s Financial Data to verify the User¹s qualifications for certain
products or services and to bill for products and services. As appropriate
the Provider will provide User¹s Personal Information to Provider¹s licensee
and franchisees. The Provider may use the User¹s Contact Data to send the
User information about the Provider, its products or services. If the User
does not wish to receive such information, the User may, at any time, use
the Contact Us link on the Web Site to advise the Provider accordingly, or
the User may, upon receipt of such information, follow the instructions
enclosed in such communication to remove the User¹s name from the Web Site¹s
mailing list.
3. User Choice Regarding Collection, Use and Distribution of Traffic Data
and Personal Information. The User may choose not to allow the use of the
cookies mentioned under the Traffic Data Collection section above. The
User¹s system settings control the use of cookies (not the Provider). The
User should check whether the User¹s browser settings allow the User to
refuse cookies. If the User does not accept cookies, the User will still
have access to some of the functions of the Web Site, but the use of the Web
Site may be affected (for example, some functions may not be available or
may be slowed down).
The User may choose not to provide the Provider with any Personal
Information. In such an event, the User can still access and use much of the
Web Site; however, the User will not be able to access and use those
portions of the Web Site that require the User¹s Personal Information. Some
pages on the Web Site may give the User the option of revealing certain
Personal Information about the User on the Web Site.
The Provider will not, without asking for the User¹s prior permission, use
Personal Information it collects from the User for purposes other than those
for which the Personal Information was collected.
If the User desires to review or change any Personal Information that the
Provider may have about the User, the User can send its request with clear
instructions to the Provider at the Contact Us link on the Web Site.
4. Confidentiality of Personal Information. The Provider will not
disclose to unrelated third parties (but may disclose to its parents,
subsidiaries, affiliates, licensees, franchisees, subcontractors, credit
card processors and other related parties) any Personal Information about
User, without User¹s prior consent unless the Provider has a good faith
belief that such action is necessary to: (a) comply with legal process or
other legal requirements of any governmental authority; (b) protect and
defend the rights or property of the Provider; (c) enforce this Agreement;
or (d) operate or conduct maintenance and repair of the Provider¹s services
or equipment, including the services provided by the Web Site as authorized
by law. In the latter case, any disclosure of User¹s personal information
will be governed by a confidentiality obligation.
5. Lost or Stolen Information. The User must promptly notify the Provider
if the User¹s credit card, user name or password is lost, stolen or used
without permission. In such an event, the Provider will cancel that credit
card number, user name or password and update its records accordingly.
6. Links and User Privacy. The Web Site may contain links to other web
sites. The Provider is not responsible for the privacy practices or the
content of such web sites and in providing the link the Provider does not
imply any endorsement, recommendation or approval of such sites. The User
accessing any such site is entirely at the User¹s own risk.
7. General Internet Security Issues. User is aware of the general
security and on-line privacy risks pertaining to the Internet (for which the
Provider is not in any way responsible).
8. Underage Users. Individuals under the age of eighteen are not allowed
to use the Web Site without the consent/supervision of their parent or legal
guardian. Individuals under the age of thirteen are not allowed to post any
contact information for display on the Web Site.
9. Updates and Changes to the Privacy Policy. The Provider reserves the
right, at any time, to change this Privacy Policy, simply by posting a
changed Privacy Policy on this Web Site. The date of the most recent
revision is provided below. The User is responsible to check this Privacy
Policy periodically and when it uses the Web Site for any such changes to
the Privacy Policy.