FAQ
Answers to our most frequently asked questions.
Does Vacmaster have a toll free Customer Service and Technical Service phone number?
Yes, for customer service call toll free 866-384-8432.
Yes, for customer service call toll free 866-384-8432.
Vacmaster products can be purchased online at Amazon.com and Costco.com. Please check back for new retailers in your area. For a dealer near you, please call toll free at 866-384-8432.
What size accessories will fit my Vacmaster wet/dry vac?
Your vacuum, comes with either a 2-1/2" or 1-1/4" hose system. Look in your operator's manual to find the size or measure the outer diameter of the end of the hose to determine which size accessory to buy.
Are Vacmaster branded accessories interchangeable with other branded wet/dry vacs?
Yes, all Vacmaster 2-1/2" attachments will fit other 2-1/2" branded wet/dry vacs. All Vacmaster" 1-1/4" attachments will fit other 1-1/4" branded wet/dry vacs.
What is the warranty on Vacmaster wet/dry vacs?
Vacmaster vacuum cleaners have a limited two (2) year warranty against defects in workmanship and materials from date of purchase under normal use. Vacmaster" Professional brand vacuum cleaners carry a (3) year warranty against defects in workmanship and materials from date of purchase under normal use. If Vacmaster and Vacmaster Professional vacuums are to be used for commercial, industrial or rental use; a 90 day limited warranty will apply. Warranty does not apply to defects due to direct or indirect abuse, negligence, misuse, accidents, repairs or alterations and lack of maintenance. Please keep your receipt as proof of purchase.
Where do I take my Vacmaster wet/dry vac to be serviced, if needed?
For product service call our Customer Service department at 866-384-8432.
How can I order parts or accessories directly from Vacmaster?
Contact customer service at 866-384-8432.
What makes Vacmaster different from the competition?
Vacmaster was designed with the consumer in mind to include easy to find large on/off switches, top center handles for easy transport, tool storage on casters and power head of most models, heavy duty motors, large drain ports on larger models for faster draining, and a cord management system on all models.
Which filter is used for wet vacuuming?
The foam filter is used for wet / liquid vacuuming only. Important: The foam filter must be removed after wet vacuuming prior to any dry vacuum operation.
Which filter is used for dry vacuuming?
A Cartridge Filter and/or Disposable Filter Bag is to be used for dry vacuuming only. The cartridge filter and filter bag must be removed after dry vacuuming, prior to any wet vacuum operation. Be sure to use the cartridge filter that best suits your needs. With most jobs you can use a standard cartridge filter. For specialty applications like drywall or fine dust vacuuming a HEPA or fine dust cartridge filter is best.
How often should I clean or replace my filter?
Replacement depends on how often you use the unit and what you pick-up with it. For cleaning, generally, you can tap the cartridge on the inside wall of the vacuum container or brush off the debris to loosen and remove caught debris on the filter. Check to see that there are no holes of tears on the filter. If you do find a hole of tear on the filter, replace it before using.
Where is the model # located on my vac?
The model # is located on the backside of the power head or in the Operators Manual. On the vacuum, it is indicated on the data label, in the top right corner and usually begins with the letter "V".
Why does my vacuum cleaner sometimes blow dust out of the exhaust port?
First check to see that the filter is attached correctly and that there are no holes of tears on the filter. If you do find a hole of tear on the filter, replace it before using. A standard cartridge filter or cloth filter is fine for most general pick up applications. If you are picking up fine dust like cold ashes or drywall dust, you will need a fine dust or HEPA cartridge filter. For some models collection bag can be used in combination with the cartridge filter to capture finer particles of debris.